Inquiries and customer support will be handled via email and chat.

If you would like to receive email support, please contact us via the inquiry form

. Support hours: 10:00-18:00

Bank transfer fee and

shipping fee (500  yen nationwide)

*Orders totaling 5,000 yen or more will be shipped free of charge.

・Bank transfer

You will be notified of the bank account information after you place your order.

You can also pay at a nearby convenience store ATM.

・Convenience store payment

You can pay at your local Seven-Eleven, Lawson, Family Mart, or Seico Mart.

As this is an international delivery, it will usually be delivered within 7 to 14 days.

Delivery will not be covered in the event of problems with the main transportation network or natural disasters that may impede delivery.

We do not accept returns or exchanges due to customer convenience.

We will cover all costs for returns or exchanges due to incorrect products due to our shipping mistakes, etc.

Please note that overseas products may be roughly packed depending on the country of origin, and the condition of the packaging may be poor, but if there is no problem with the contents, we cannot accept returns or exchanges.

Also, if the contents are damaged (such as a crushed capsule leaking out), please contact us within 3 days of arrival.

Please use the product at your own risk and discretion.

Once a product has been shipped, we do not accept cancellations, returns, refunds, or reshipments, except in cases of incorrect products.

Please note that we cannot offer refunds for returned products.